Work History

Chevron Corporation • San Ramon, CA • (2008-2010)
Learning and Development Consultant
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Background
Provide global business-focused learning and development programs in partnership with Commercial and Industrial (C&I) Fuels sales and subject matter experts.  Research, design, develop, deliver and evaluate a variety of learning solutions aimed at enhancing business and team performance across C&I Fuels sales cycle.

Training Solutions

• Used current, cutting edge technologies, and learning methodologies for assessing, designing, delivering, and evaluating learning programs and curricula to promote knowledge acquisition and transfer of learning, and to add value to the business.
• Assessed the scope of work and potential learning solutions that met the business needs for a project, and/or recommend alternative non-learning solutions.
• Analyzed and recommended existing and emerging technologies and their use in an instructional environment.
• Used the appropriate range of design and delivery formats: Instructor led, online, performance support and reference, e-learning technologies, etc.
• Ensured transfer of learning to work environment, evaluated and assessed impact of solutions, identified process and outcomes to be measured and developed plan.
• Capable of innovating and exceeding goals within areas of responsibility by monitoring changes, and efficiently designing and evaluating alternative strategies.

Networking and Partnering

• Consulted and partnered with colleagues and C&I Fuels stakeholders to facilitate sharing of best practices and to gain an understanding of business challenges, and identified trends to create solutions that improved process and performance.
• Used collaborative technology (Web 2.0) solutions to support virtual teams in working effectively in a global environment.
• Demonstrated personal flexibility, sensitivity, and adaptability to different cultural norms of cross-functional global teams and other global stakeholders.
• Identified and communicated regularly with management teams and other colleagues to ensure alignment of global/local strategies and plans.
• Supported strategic business initiatives by providing appropriate learning solutions to enable speedy adoption of new business processes and procedures.
• Ability to present ideas persuasively, negotiate and convince others of the rationale and the need to implement policy and/or procedure.
• Strive to achieve excellence by displaying a high level of commitment and enthusiasm, and generate the same from others.
• Manifest a sense of trust and demonstrate a high level of personal ethics and integrity.

Technical and Business Acumen

• Significant experience in applying learning theory, instructional design methodologies, and collaborative technologies to deliver high-quality learning solutions.
• Demonstrated knowledge of, and  high aptitude to learn, the overall cycle of selling and trading a commodity to B2B and B2C customers in competitive markets.

American President Lines • Oakland, CA • (2000-2008)
Learning and Development Consultant

Background
APL/NOL is a 5,000 employees worldwide shipping company with headquarters in Singapore. Designed, developed, and deployed the company's corporate university that supported over 300 e-learning courses and learning centers in the Americas, Asia and Europe. The second phase of the project was to seamlessly integrate the company's Learning Management System with MS SharePoint to make learning a collaborative harbor.

Training

• Conducted task and needs analyses to determine/validate learning needs as they related to job tasks.
• Worked collaboratively and cooperatively with different organizations such as Program Managers, SMEs, Consultants, Vendors and other Instructional Designers to design and develop quality-learning programs.
• Developed training roadmap and strategic plans while working with business leaders to create career development initiatives.
• Wrote criterion referenced, performance-based objectives and mapped to existing job competencies and behaviors.
• Created assessments and answers aligned to objectives that assessed mastery of objectives and prescribed additional content to be learned based on results of assessment.
• Determined appropriate learning and instructional methods based on audience needs/requirements, objectives, and content.
• Developed and wrote content for learning programs (derived from objectives) to be delivered in different learning modalities, including: manuals, quick reference guides, MS PowerPoint slides, self-paced tutorials, case studies, role plays, scenario and performance-based assessments and exercises.
• Used the impact of psychology in the field of education (learning styles, teaching styles, motivation, multiple intelligence, adult learning)
• Employed active listening skills and other interpersonal skills such as summarizing and paraphrasing to ensure accurate understanding of conversations, discussions, decisions, and plans.
• Assisted with developing departmental processes, standards, and mentoring employees.
• Analyzed and leveraged existing content, as appropriate, to build learning solutions.

Technical Skills

• Experience with Articulate, Captivate, Centra, and Interwise
• Familiar with Learning Management System (SumTotal)
• Knowledge of graphics applications (PhotoShop, Flash)
• Proficient in HTML, XHTML, CSS (Dreamweaver)
• Understand all aspects of user interface and standards
• Speak/Write/Read English, French, Spanish

Education

Masters in Education - George Mason University, Fairfax, VA
Bachelors of Arts - Liberal Arts, Honor Student - University of California at Berkeley, Berkeley, CA
Advanced eLearning Instructional Design Certification - ASTD